Virginia Vaccine Records 2026: Portal, Phone & Email Options for VDH, MyIR, COVID, MMR and VIIS Help
Need virginia vaccine records for school, child care, college, work, travel, health care training, immigration medical exams, camp, sports, or personal files? Start with VDH’s official record request page, use MyIR for available official immunization records, use the VDH COVID/MMR portal for those specific vaccines, and contact VIIS Help Desk or your provider when records are missing.
🔒 Official Virginia Vaccine Record, Portal, Phone & Email Resources
How to Get Virginia Vaccine Records Fast in 2026
The fastest official route depends on whether you need a complete available immunization history, only COVID-19 or MMR proof, school vaccine documentation, or help with a missing VIIS record.
To get virginia vaccine records in 2026, start with the official Virginia Department of Health record request page. VDH points residents to secure electronic portals that can let users view, download, and print available immunization records for themselves or family members. For broader available records, use MyIR Mobile. For COVID-19 and Measles, Mumps, and Rubella records, use the VDH COVID and MMR portal. If the online portal cannot locate the record, contact VIIS Help Desk, your health care provider, pharmacy, school, local health department, or another state registry if vaccines were given outside Virginia.
The hard truth: do not treat every portal as a full lifetime vaccine-history download. VDH’s COVID/MMR portal is specifically limited to COVID-19 and MMR searches, and its own message says other vaccine records are not yet available through that portal. If you need school, child care, college, work, or medical proof, verify the exact record format accepted before relying on one download.
Full available record route
Use MyIR Mobile from VDH’s record request page when you need to register and access available official immunization records.
COVID and MMR route
Use the VDH COVID and MMR portal only for those vaccine types. It is not a full all-vaccine lookup portal.
Help Desk route
Use VIIS Help Desk phone or email options when the record is missing, the portal fails, or you need official registry support.
Virginia Vaccine Records Quick Facts: Portal, Phone and Email Options
Virginia has multiple official access points. Using the wrong one wastes time and can expose private health information to unsafe third-party websites.
| Need | Official Option | Important Detail |
|---|---|---|
| General record access | VDH Request Immunization Record page | Start here to choose the correct VDH-managed electronic portal. |
| Available full immunization record | MyIR Mobile | VDH says MyIR lets users register and access their official immunization record. |
| COVID-19 or MMR record | VDH COVID and MMR portal | The portal says it searches COVID-19 and MMR records, not every vaccine type. |
| Registry support | VIIS Help Desk | VDH lists VAIIS.HELPDESK@stchome.com and 804-773-7250 for VIIS help. |
| VDH contact page route | Immunization Records / VIIS Help Desk | VDH Contact Us lists 866-375-9795 and a contact form for immunization records. |
| School proof | Provider, school, local health department, VDH school requirements | Schools may require documentary proof of age-appropriate immunization. |
Virginia Vaccine Records Portal: MyIR, COVID/MMR Portal and VIIS Login Explained
There are three names users commonly confuse: MyIR, the VDH COVID/MMR portal, and VIIS. They are not the same thing for every public user.
MyIR Mobile is the public-facing option VDH links for residents who want to register and access official immunization records. The VDH COVID and MMR portal is a narrower tool for those vaccine types. VIIS is the Virginia Immunization Information System, the statewide registry system used by authorized users and supported by the Help Desk.
Do not assume a VIIS login page means every resident should create a provider-style registry account. For most residents, the practical public route is VDH’s record request page, MyIR, the COVID/MMR portal, providers, pharmacies, schools, or local health departments. VIIS Help Desk becomes important when you need help with a missing record, portal mismatch, password issue for authorized users, or official registry support.
MyIR Mobile
Use this when you want to register and access available official immunization records linked from VDH’s record request page.
COVID/MMR portal
Use this for COVID-19 and MMR record searches. It requires identity details and a matching phone number connected to the record.
VIIS
VIIS is Virginia’s immunization registry. It supports providers, authorized users, record storage, and Help Desk support.
How to Request, Download and Print Virginia Vaccine Records Online
Use these steps when you need a practical Virginia immunization record for school, college, work, child care, travel, or personal files.
1
Open the official VDH record request page
Start from VDH, not a paid private lookup site.
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Go to the official VDH Request Immunization Record page. This page links to the current portal options and explains that the older legacy portal has been retired.
Check the website address before entering personal details. Vaccine records contain medical and identity information, so the safest route is always a VDH, MyIR, provider, pharmacy, school, or local health department route.
2
Use MyIR Mobile for available official immunization records
This is the broad public access option linked by VDH.
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Use MyIR Mobile if you need to register and access available official immunization records for yourself or your family. Use the same name, date of birth, phone, email, and personal details that may match the registry record.
If MyIR cannot match your record, do not keep guessing randomly. Move to provider, pharmacy, school, local health department, or VIIS Help Desk support.
3
Use the COVID and MMR portal only for those vaccine types
It is useful but limited.
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Use the VDH COVID and MMR portal if you specifically need COVID-19 or MMR records. The portal asks for first name, last name, date of birth, ZIP code, and vaccine type.
The portal itself states that records for vaccines administered outside Virginia are unlikely to be in VIIS, vaccines before 2017 are less likely to be in VIIS, and a phone number associated with the vaccine record needs to be in VIIS to pull down the record.
4
Save, print or download the record securely
Keep a private copy for future use.
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If the portal returns your record, review the name, birth date, vaccine names, and dose dates before using it. Save a secure PDF or print a clean copy. Do not post vaccine records publicly or send them through an insecure channel unless the receiving organization specifically instructs you.
5
Contact official support if the record is missing
A missing portal match is common.
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If the record does not appear, contact VIIS Help Desk, your provider, pharmacy, school, local health department, college health office, military record office, or previous state registry. A missing search result does not prove the vaccine was never received.
Virginia Vaccine Records Phone Numbers, Help Desk Email and Contact Form Options
Virginia has more than one official support contact. Use the right one and verify details before sending private health information.
| Contact Need | Official Option | Best Use |
|---|---|---|
| VIIS Help Desk phone | 804-773-7250 | VIIS help, record support, password reset, registry questions, and portal support listed on VIIS pages. |
| VIIS Help Desk email | VAIIS.HELPDESK@stchome.com | VIIS Help Desk support shown on VDH VIIS and VIIS portal pages. |
| VDH Contact Us record phone | 866-375-9795 | Immunization Records / VIIS Help Desk route listed on the VDH Contact Us page. |
| Immunization Hotline | 800-568-1929 | General immunization questions and school requirement support listed by VDH. |
| Immunization Program | 804-864-8055 | VDH immunization program contact listed on VDH contact and school requirement pages. |
| VIIS outreach/training | VIISInfo@vdh.virginia.gov | VIIS enrollment, outreach, training and official VDH VIIS questions when appropriate. |
| VDH contact form | VDH Contact Us | Use official VDH contact routing when phone or email instructions are unclear. |
Virginia School Vaccine Records, Child Care Proof and College Immunization Documents
Parents, students, and adults often need Virginia vaccine records for enrollment, sports, health care programs, camps, and higher education. The record format matters.
VDH’s school requirements page says documentary proof must be provided for adequate age-appropriate immunization for attendance at public or private elementary, middle or secondary school, child care center, nursery school, family day care home, or developmental center. That means you should not simply show a screenshot without confirming it is acceptable.
For a child’s school record, start with MyIR or VDH’s record page, but also contact the child’s pediatrician, school nurse, local health department, pharmacy, or previous provider. For college, check the college health portal because colleges may have their own upload format, deadlines, and immunization form rules.
| Record Need | Best Starting Route | Practical Tip |
|---|---|---|
| Child care or day care | Provider, local health department, MyIR, school form | Ask the program what proof is accepted before submission. |
| K–12 enrollment | MyIR, pediatrician, school nurse, local health department | Check VDH school requirements and provide documentary proof. |
| 7th or 12th grade requirements | VDH school requirements page plus provider record | Review grade-specific letters and vaccine requirements before school starts. |
| College or health program | College health portal, provider, MyIR, pharmacy | Health programs may need exact dates and provider verification. |
| Out-of-state transfer | Previous state registry and original provider | Virginia VIIS may not contain vaccines given outside Virginia. |
Adult Virginia Vaccine Records for Work, Travel, Immigration, Health Care and Personal Files
Adult vaccine histories are often scattered. A complete record may require MyIR, the COVID/MMR portal, pharmacy records, provider records, college records, old paper files, or another state registry.
Start with the vaccine source. If a pharmacy gave a flu, COVID-19, shingles, RSV, or travel vaccine, the pharmacy may have the fastest copy. If a hospital system, clinic, urgent care, military provider, college health office, or workplace clinic gave the vaccine, request the record from that source too.
For COVID-19 and MMR, try the VDH COVID/MMR portal if the vaccine was likely reported to VIIS and the required phone number information exists. For broader available history, try MyIR. If neither route finds the record, contact VIIS Help Desk and the original record holders.
Work or health care job
Ask the employer which vaccines and proof format are required. Some roles need exact dates or provider documentation.
Travel or immigration
Use provider, pharmacy, travel clinic, MyIR, or COVID/MMR portal records and verify requirements with the receiving medical office.
Older adult records
Check old providers, schools, colleges, military files, paper cards, and previous state registries. Older vaccines may not appear online.
What If Your Virginia Vaccine Record Is Missing, Incomplete or Not Found?
A missing portal result does not prove that you or your child were never vaccinated. It means the online tool could not find or release a matching record.
1
Check exact identity details
Name, date of birth, ZIP code and phone data matter.
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Use the exact legal name, date of birth, and ZIP code likely tied to the vaccine record. For the COVID/MMR portal, VDH says a phone number associated with the vaccine record needs to be in VIIS for the record to pull down.
2
Contact the original provider or pharmacy
The source that gave the vaccine may still have documentation.
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Ask the doctor, clinic, hospital system, urgent care, pharmacy, travel clinic, college clinic, or workplace clinic for a vaccine administration record or immunization history.
3
Check school, college, employer or military records
Old submissions can save time.
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Schools, colleges, health care programs, employers, occupational health offices, and military records offices may have copies of vaccine proof submitted earlier.
4
Check another state registry
Out-of-state doses may not appear in Virginia VIIS.
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If vaccines were given outside Virginia, contact the other state’s immunization registry or original provider. VDH’s COVID/MMR portal notes that vaccines administered outside Virginia are unlikely to be in VIIS.
5
Ask a clinician about medical next steps
Do not guess vaccine dates.
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If records cannot be found, ask a licensed health care provider whether titer testing, repeat vaccination, catch-up vaccination, or another medically appropriate route is acceptable for your situation.
Privacy Tips Before You Search, Download or Email Virginia Vaccine Records
Immunization records include private medical and identity information. Treat every portal login, PDF, screenshot, printout and email like health documentation.
Use VDH, MyIR, VIIS, providers, pharmacies, schools, colleges, local health departments, or trusted medical offices. Avoid websites that promise “instant vaccine record lookup” but are not official or clearly connected to a trusted health system.
Before emailing or uploading a record, confirm the recipient. Some colleges and employers do not want records by normal email and instead require a secure portal. If a school, child care program, employer, or clinic gives a specific upload method, follow that method.
Check the domain
Official VDH pages use vdh.virginia.gov. MyIR and VIIS links should be accessed only through trusted official routes.
Avoid random forms
Do not enter a child’s date of birth, vaccine history, phone number, or identity details into unverified websites.
Save securely
Once you download or print a valid record, store it privately for future school, work, medical, and travel needs.
Virginia Department of Health Map for Vaccine Record Help
Most Virginia vaccine record requests should start online or through phone/email support, providers, pharmacies, schools, or local health departments. This map is included for VDH central office context, not as a guarantee of walk-in vaccine record service.
Virginia Vaccine Records Official Help and Verification Routes
Use official VDH and VIIS resources for portal access problems, missing records, phone/email support, school proof, and registry questions.
| Route | Details | Use For |
|---|---|---|
| VDH record request page | Open VDH records page | Choosing MyIR, COVID/MMR portal, or current VDH record access route. |
| MyIR Mobile | Open MyIR | Registering and accessing available official immunization records. |
| COVID/MMR portal | Open COVID/MMR portal | Searching COVID-19 or MMR records only when the record can be matched. |
| VIIS Help Desk | 804-773-7250 / VAIIS.HELPDESK@stchome.com | VIIS record help, portal issues, password resets, and registry support. |
| VDH Contact Us | 866-375-9795 / contact form | Immunization Records / VIIS Help Desk route listed by VDH. |
| School requirements | VDH school requirements | Checking K–12, child care, and school documentary proof guidance. |
Common Mistakes When Requesting Virginia Vaccine Records
Most delays happen because users open the wrong portal, assume the COVID/MMR portal contains all vaccines, enter mismatched identity details, or wait until a deadline is too close.
Using unofficial lookup sites
Do not enter private vaccine, birth date, phone, child, or identity details into websites that are not clearly official or trusted.
Using COVID/MMR portal for all vaccines
The VDH COVID/MMR portal is limited to COVID-19 and MMR. Use MyIR or other official routes for broader available records.
Ignoring old or out-of-state records
Vaccines given outside Virginia or before stronger electronic reporting coverage may not appear in VIIS.
Submitting the wrong school proof
Ask the school, child care program, or college what exact format it accepts before submitting a printout or screenshot.
Not calling the provider
The original provider or pharmacy may have a usable vaccine administration record faster than a portal troubleshoot request.
Not saving a secure copy
Once you receive a valid record, save it safely. It can help with future enrollment, job, medical, and travel needs.
Frequently Asked Questions About Virginia Vaccine Records
These answers cover Virginia vaccine records, MyIR, COVID/MMR portal limits, VIIS Help Desk, phone numbers, email options, school proof, missing records, and privacy.
How do I get Virginia vaccine records in 2026?▾
Start with the official VDH Request Immunization Record page. Use MyIR Mobile for available official immunization records, the VDH COVID/MMR portal for those specific vaccines, or VIIS Help Desk, providers, pharmacies, schools, and local health departments if the record is missing.
What is the official Virginia vaccine records portal?▾
VDH links residents to MyIR Mobile for official immunization record access and to a separate COVID and MMR portal for those vaccine types. Start at VDH’s official request page so you do not use the wrong portal.
Can I use the VDH COVID and MMR portal for all vaccine records?▾
No. The portal states that it searches COVID-19 and Measles, Mumps, and Rubella records. It also states that the ability to pull down records for other vaccines is not yet available through that portal.
What is VIIS?▾
VIIS is the Virginia Immunization Information System. It is Virginia’s statewide immunization registry and is used to store and support immunization record information for providers, authorized users, and official support routes.
What phone number helps with Virginia vaccine records?▾
VDH’s VIIS page and VIIS portal list 804-773-7250 for the VIIS Help Desk. The VDH Contact Us page also lists Immunization Records / VIIS Help Desk at 866-375-9795. Verify current routing on official VDH pages before sharing personal information.
What email helps with Virginia vaccine record support?▾
VDH’s VIIS page lists VAIIS.HELPDESK@stchome.com for VIIS Help Desk support. VIISInfo@vdh.virginia.gov is listed for VIIS outreach and training. Use the current official VDH page to confirm the correct email route for your need.
Why is my Virginia vaccine record not found?▾
The record may be missing because the vaccine was given outside Virginia, before stronger electronic reporting coverage, not reported to VIIS, tied to a different phone number, or held by a provider, pharmacy, school, military file, or previous state registry.
Can parents get a child’s Virginia vaccine record?▾
Parents or legal guardians should start with VDH’s record request page, MyIR, the child’s provider, school, pharmacy, or local health department. Access depends on whether the record exists and whether the requester is authorized.
Can a school use a Virginia vaccine portal printout?▾
Maybe. Ask the school, child care program, or college what exact format it accepts. VDH says documentary proof is required for school and child care attendance, so verify the document before submission.
Is ImmunizationRecord.org an official Virginia government website?▾
No. ImmunizationRecord.org is an independent informational guide. Always verify vaccine record access, phone numbers, email options, school rules, and medical decisions with VDH, VIIS, MyIR, your provider, school, pharmacy, or local health department.
Editorial Verification and Official Source Note
This guide is written to help users reach official Virginia vaccine record resources without relying on misleading third-party record lookup pages.
Official resources checked for this Virginia vaccine records guide include the VDH Request Immunization Record page, MyIR Mobile, the VDH COVID and MMR portal, the Virginia Immunization Information System page, the VIIS portal, VDH Contact Us, the VDH Health Department Locator, and Virginia school immunization requirements.
Portal behavior, access steps, phone numbers, email routes, help desk hours, school requirements, and accepted proof formats can change. Always verify current details with Virginia Department of Health, VIIS, MyIR, your provider, your school, your pharmacy, your college health office, or your local health department before relying on a record for school, work, travel, immigration, legal, or medical purposes.
Fastest Safe Way to Get Virginia Vaccine Records
Use the official VDH record request page first. Choose MyIR for available official immunization records, the COVID/MMR portal for those specific records, and VIIS Help Desk or local record holders when the portal cannot find your vaccine history.
Start with VDH
Open the official VDH record request page instead of a random vaccine record lookup website.
Pick the right portal
Use MyIR for available official records and the COVID/MMR portal only for COVID-19 or MMR searches.
Use phone or email help
Contact VIIS Help Desk, VDH contact routes, providers, pharmacies, schools, or local health departments if records are missing.
Verify before submitting
Ask the school, employer, college, clinic, travel office, or program what record format it accepts before sending your document.