Reach the Correct WAIIS Record on the First Route
Washington residents should usually begin with MyIR Mobile, but an unsuccessful online match does not prove that no record exists. The state registry may use an older phone number, former name or provider-entered information.
This guide shows how to link a family record, recover a missing verification code, request records directly from Washington DOH, update missing doses and produce the correct school or child-care CIS.
MyIR Mobile links consumers to available WAIIS records.
Enter up to four numbers; only one must match.
Add children under age 18 to a family account.
Allow up to 15 business days for safe planning.
Washington uses the Certificate of Immunization Status.
Which Washington vaccination-record route should you use?
Use MyIR to view available adult or child immunization history, print records and obtain a Washington school CIS.
This route works best when your identity and at least one phone number match WAIIS.
Use the organization that administered the vaccine when a dose is missing, incorrect or needed urgently.
A participating provider may be able to print a complete WAIIS history.
Use MyIR, a healthcare provider or an eligible school to print a medically verified CIS.
A handwritten CIS needs additional medical verification.
Submit the signed Authorization to Release Immunization Records when MyIR cannot link the record or you prefer an offline route.
The state can confirm by phone whether a record exists, but will not disclose vaccination details by phone.
How to access Washington vaccination records through MyIR
Which four phone numbers should you try?
MyIR searches every number you enter, but only one must match WAIIS. Use numbers associated with actual healthcare registration rather than random guesses.
Use the phone number displayed in the patient portal or recent visit summary.
Try a former mobile or home number used before moving or changing providers.
Childhood records may use the number supplied by a parent at pediatric visits.
Use the number connected with vaccine appointments, prescriptions or pickup alerts.
A person who left Washington may need the phone number used while living there.
Check MyChart or another health-system portal for a different contact number.
How to add a child in MyIR Mobile
Why MyIR cannot find the Washington record
Use this escalation order
What to do when no text or call arrives
| Problem | Likely cause | Action |
|---|---|---|
| No code is generated | None of the entered numbers matched WAIIS. | Add another provider, pharmacy or former household number. |
| Code goes to an inaccessible number | WAIIS still contains an old phone number. | Ask a provider or Washington DOH to update the registry. |
| Text message is blocked | The phone blocks outside or automated messages. | Allow outside texts or choose an automated call. |
| Automated call is blocked | Spam filtering rejects unfamiliar calls. | Temporarily allow outside calls or select text delivery. |
| Code expired | An older code was entered after a new one was requested. | Restart verification and enter only the newest code. |
| Contact details look correct | The MyIR profile may differ from the state registry. | Contact the provider or use state-assisted record support. |
Full history, school CIS or COVID certificate?
| Document | Best use | Important limitation |
|---|---|---|
| Full immunization history | Personal files, provider review, college, work or record reconstruction. | Completeness depends on what was reported and matched to WAIIS. |
| Certificate of Immunization Status | Washington school, preschool and child-care documentation. | It assesses school or child-care requirements rather than every recommended vaccine. |
| COVID-19 certificate or QR record | COVID-specific digital proof. | It does not replace the broader immunization history or school CIS. |
| Provider printout | Urgent deadlines and correction of clinical entries. | Ask the recipient whether it requires an official CIS or another specific form. |
Refresh MyIR after every new vaccination
| Vaccination source | First contact | Ask the organization to check |
|---|---|---|
| Doctor or clinic | Medical records or immunization staff. | Administration date, patient identity and WAIIS submission. |
| Pharmacy | The specific pharmacy location or records department. | Pharmacy history and registry reporting status. |
| Workplace clinic | Occupational health or the contracted vaccine provider. | Whether the dose was sent to WAIIS. |
| Another state | The provider or registry where the vaccination occurred. | Obtain official proof for Washington review. |
| Military or federal clinic | Military medical records, VA or the federal provider. | Retrieve the separate federal vaccination history. |
Request Washington records directly from the state
The Department of Health can confirm by telephone whether a WAIIS record exists after asking identifying questions. It will not release vaccination details by phone.
Information to prepare before opening the form
Request five family records with one authorization
Delivery methods and privacy
| Method | Useful when | Privacy check |
|---|---|---|
| A fast electronic copy is preferred. | The form warns that the email will not be encrypted. | |
| Fax | A school, provider or employer accepts direct fax delivery. | Confirm the fax number and receiving department. |
| Postal mail | A physical copy is preferred. | Use a current secure mailing address. |
| Third-party recipient | The record should go directly to another organization. | A recipient outside privacy laws may disclose the record again. |
PO Box 47843
Olympia, WA 98504-7843
Fax: 360-236-3590
Email: WAIISRecords@doh.wa.gov
Phone: 360-236-3595 or 1-866-397-0337
Use the correct Washington update channel
| Problem | Best first contact | Prepare |
|---|---|---|
| Legal name or spelling is wrong | Healthcare provider or IISRecordUpdate@doh.wa.gov. | Current and former names plus reliable identification. |
| Date of birth is wrong | IISRecordUpdate@doh.wa.gov. | Correct birth date and supporting documentation. |
| Phone number is outdated | Healthcare provider or WAIIS record support. | Current phone and the old number used by the provider. |
| Vaccine date or product is incorrect | The organization that entered the dose. | Visit summary, pharmacy record or original administration proof. |
| A vaccine is missing | The provider or pharmacy that administered it. | Vaccine name, date, location and identity used at the visit. |
| Duplicate profiles exist | Provider or Washington DOH record support. | Former names, addresses, phones and provider locations. |
Which Washington CIS version should a family use?
The CIS is an official Washington document with the state seal. Families should print it from MyIR, WAIIS or the Washington DOH webpage rather than recreating it in another electronic system.
Printed by an authorized provider, school or child-care user. It includes valid vaccine dates used in the state assessment.
Printed by a parent or guardian. It is medically verified and lists Complete, Conditional or Not Complete status.
Completed manually and verified by a healthcare provider or by authorized staff comparing attached medical records.
Signature rules families often misunderstand
| Signature area | When required | What it authorizes |
|---|---|---|
| Accuracy verification | Needed for a handwritten CIS unless attached medical records are reviewed and signed by authorized staff. | Confirms that manually entered dates are medically verifiable. |
| Conditional-status acknowledgment | Required when the child begins attendance in conditional status. | Acknowledges the vaccination and documentation deadlines. |
| Permission to add IIS information | Optional. | Allows eligible school or child-care staff to add missing immunization information to WAIIS. |
| Staff review box | Optional for the reviewing school or child-care staff member. | Documents review and whether a Certificate of Exemption is on file. |
MyIR CIS and validated WAIIS CIS differences
| Feature | MyIR Mobile CIS | Validated WAIIS CIS |
|---|---|---|
| Medically verified | Yes. | Yes. |
| Parent or provider accuracy signature | Not required. | Not required. |
| Laboratory immunity | May not display antibody-titer immunity. | Can display provider-entered immunity evidence. |
| Chickenpox history | May depend on how the history was entered. | Can display verified disease history from WAIIS. |
| Status | Complete, Conditional or Not Complete. | Complete, Conditional or Not Complete. |
Complete, Not Complete and Conditional explained
The child has documentation of the required vaccination or accepted immunity for the assessed age or grade.
The required documentation is incomplete and the temporary conditional period has passed.
The child is following a catch-up schedule and is still within the permitted timeline.
Requirements for conditional attendance
When provider verification is still needed
Parent recollection alone is not accepted. Disease history must be verified in WAIIS or by a healthcare provider.
When the titer is already entered in WAIIS, it may print as valid immunity without another provider signature.
| Situation | What is required | Extra document |
|---|---|---|
| Positive titer prints from WAIIS | The system-printed CIS is medically verified. | No separate provider signature or laboratory report is needed for that printed entry. |
| Titer is written on a hardcopy CIS | Healthcare-provider documentation and signature. | The current hardcopy instructions say the laboratory report must accompany the CIS. |
| Chickenpox history prints from WAIIS | No additional provider signature. | The WAIIS verification is sufficient. |
| Chickenpox history is handwritten | Provider verification and signature or a signed provider letter. | Keep the verification with the CIS. |
Why WAIIS may not contain the complete lifetime record
WAIIS is a statewide lifetime registry for all ages, but Washington DOH states that it does not have complete immunization information for every person.
Contact pediatricians, hospitals, clinics and successor medical practices.
Ask the registrar, nurse or records office for documents previously submitted.
Check pharmacy apps and request an administration history from the location that gave the dose.
Search vaccine cards, baby books, scanned files and personal medical folders.
Check service medical records, VA, TRICARE and federal clinics separately.
Request official documentation where each vaccination occurred.
Use Oregon ALERT IIS and Oregon Health Authority record routes.
Use Idaho IRIS, Docket and official provider or public-health routes.
Use California’s Digital Vaccine Record and CAIR correction routes.
Check MyIR, WA Verify, the pharmacy and the original provider.
MyIR Mobile and WA Verify serve different purposes
Use for broader family vaccination history, printable records, school CIS access and available COVID certificate information.
Use when you specifically need a Washington digital COVID-19 verification record and SMART Health Card QR code.
Use the organization most likely to already hold the record
| Situation | Best first contact | Ask for |
|---|---|---|
| MyIR identity mismatch | Primary healthcare provider. | Review of the WAIIS name, birth date and phone number. |
| Recent pharmacy vaccination | The administering pharmacy. | Administration history and WAIIS reporting status. |
| Child school deadline | Provider, school office or MyIR. | A medically verified CIS. |
| Outside-state records | Washington provider or local health jurisdiction. | Review and possible historical entry. |
| Provider closed | Health-system records custodian and Washington DOH. | Archived chart location and WAIIS record support. |
| Old child record | Previous school or pediatrician. | Archived medically verified documentation. |
Secure Access Washington IIS access is for organizations
The full Washington IIS system is a secure tool for approved healthcare providers, schools and public-health users. It is now integrated with Secure Access Washington.
Use MyIR Mobile, a provider, pharmacy, school or the DOH authorization form.
Use the employer’s WAIIS and Secure Access Washington setup.
Who should handle each record problem?
| Problem | Contact | Use this route for |
|---|---|---|
| Requesting an immunization record | WAIISRecords@doh.wa.gov | Release form, record availability and delivery questions. |
| Name or birth-date correction | IISRecordUpdate@doh.wa.gov | Registry demographic corrections. |
| MyIR matching help | MyIR help page or Washington support route. | Exact-match, verification-code and account issues. |
| Organization IIS technical support | WAIISHelpDesk@doh.wa.gov or 1-800-325-5599. | Provider, school and organizational system access. |
| School or child-care rules | OICPSchools@doh.wa.gov | CIS, COE, conditional status and requirements. |
| General record telephone help | 360-236-3595 or 1-866-397-0337. | Record-existence check and request instructions. |
Describe the problem first and follow the agency’s secure instructions.
The release form warns that requested email delivery is not encrypted.
Final Washington record checklist
Washington vaccination records FAQs
How do I get Washington State vaccination records online?
Register or sign in at MyIR Mobile. Enter identity details and up to four possible phone numbers. When the information matches WAIIS, a verification code is sent to the matching phone and the available record can be viewed and printed.
Why can MyIR Mobile not find my Washington record?
The name, birth date, address or phone number may differ from WAIIS, duplicate profiles may exist, or the vaccination may not have been reported. Review the MyIR profile and contact the provider or Washington DOH if the match still fails.
Can I add my child to MyIR Mobile?
Yes. Parents and guardians can add children under age 18. A person who is 18 or older must create a separate adult MyIR account.
Why did I not receive the MyIR verification code?
The code is sent only to a phone number matching the immunization registry. Try other numbers previously supplied to providers and make sure the phone accepts outside texts or automated calls.
How long does a Washington immunization record request take?
The live Washington DOH page says records are sent within five business days after receipt of a signed authorization. The July 2025 form says requests are usually completed within three to five business days but no later than 15 business days.
What should I do when a recent vaccine is missing from MyIR?
Sign in and select Check for Updates under the Immunizations tab. If the dose remains missing, contact the provider or pharmacy that administered it and ask whether it was submitted to WAIIS under the correct profile.
Does a MyIR Certificate of Immunization Status need a signature?
A CIS printed from MyIR or WAIIS is medically verified and does not need an additional signature to verify its accuracy. A parent signature is required when the child attends in conditional status.
Can Washington email vaccination records?
Yes. The authorization form allows email delivery, but it warns that the information will not be encrypted after it leaves WAIIS. Fax and postal mail are also available.
How do I add vaccines administered outside Washington?
Obtain an official record from the other provider, state or country and give it to a Washington healthcare provider or health department for verification and possible historical entry into WAIIS.
What is the difference between MyIR Mobile and WA Verify?
MyIR Mobile provides broader family immunization history and school CIS access. WA Verify is focused on digital COVID-19 verification and a SMART Health Card QR code.